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Permanent move of Secure2u to the MAE app

Faster, safer authorisations with Secure2u on MAE

 

Important Update

Soon, Secure2u will be permanently moved to the MAE app. If you need assistance or have issues authorising transactions, here’s what you can do:

  1. Call Maybank Group Customer Care (MGCC) at 1-300-88-6688 or email us at mgcc@maybank.com.my.
  2. Visit your nearest Maybank/Maybank Islamic branch for us to assist you.

For your added convenience, these branches below will be open during the weekend:

  • KLCC, Kuala Lumpur (Saturdays & Sundays from 10am to 6pm)
  • Kelantan (Sundays from 9:30am to 4pm)
  • Terengganu (Sundays from 9:30am to 4pm)


As part of our continuous efforts to strengthen your banking security with us, we’re moving Secure2u to the MAE app.

Soon, you will no longer be able to use Secure2u on the M2U MY app. Activate Secure2u on the MAE app now as Secure2u on MAE will soon be the only way to approve transactions made via Maybank2u web, M2U MY app or MAE app and Maybank Debit/Credit Cards (online card transactions).

Kindly note that there will be an activation period (min. 12 hours) when you:

  • Enable Secure2u on MAE for the first time or;
  • Enable Secure2u on MAE on a different device

You will then only be able to use Secure2u to approve transactions after the activation period.

For more information about Secure2u, click here.

Benefits of Secure2u on MAE

Customers security and safety remains our top priority. Secure2u on the MAE app provides multiple protective measures:

  • Through a one-time activation period, Secure2u on the MAE app provides enhanced protection to prevent unauthorised transaction approvals.
  • Fast one-tap approvals for transactions made via Maybank2u web, M2U MY or MAE app including online transactions for Maybank Debit and Credit cards.
  • Reduced exposure to TAC fraud.

Note: If you notice suspicious transactions in your account, immediately use the Kill Switch to instantly protect the funds in your account. Read more about the Kill Switch here.

How does this affect you?

If you are still using Secure2u on the M2U MY app:

  • You will soon no longer be able to use Secure2u to approve transactions
  • You will need to activate Secure2u on the MAE app to approve transactions

If you have not activated Secure2u on the MAE app:

  • You will need to activate Secure2u so that you will be able to approve transactions made via the MAE app or M2U web/app

If you are using Maybank Debit or Credit cards for your online transactions:

  • You will soon no longer be able to use MSOS to approve transactions.
  • You will need to activate Secure2u on the MAE app to approve transactions.

See our FAQ below to know more about how Secure2u on the MAE app can affect your transactions.

How to activate Secure2u on the MAE app

Switch to the MAE app or download it now so you can activate Secure2u on MAE to approve MAE/M2U transactions. Here’s how:

Step 1: Download the MAE app on Apple App Store, Google Play Store or Huawei AppGallery

Step 2: Launch app and tap ‘Secure2u’ under Quick Actions

Step 3: Tap ‘Activate Now’

Step 4: Confirm your mobile number and enter the One Time Password (OTP) received via SMS

Step 5: Enter your M2U ID / IC number

Step 6: Confirm your device name and you are all set!

For a step-by-step video on how to activate your Secure2u on the MAE app, watch here

 

Why should I use the MAE app?

On top of the new enhanced security features, the MAE app also has:

  • All your M2U banking features.
  • A long lineup of lifestyle features like money management tools, movie ticket purchases, food delivery and more to come.
  • The ability to be accessed by using your existing M2U login ID.

Read more about the MAE app here.

FAQ

 

I have…

Action

1

…M2U app in my phone.

I have ACTIVATED Secure2u on my M2U app.

Soon, all Secure2u transactions will only be made available through MAE app.

You will need to download the MAE app and activate Secure2u on the app. Once activated, you will immediately receive Secure2u notifications through your MAE app to authorise your transactions.

Read on how to activate your Secure2u on the MAE app above.

2

…M2U app in my phone.

I have NOT ACTIVATED Secure2u on my M2u app.

Refer to item 1

3

…MAE app in my phone.

I have ACTIVATED Secure2u on my MAE app.

There is nothing else to be done. You will be able to transact as usual.

4

…MAE app in my phone.

I have NOT ACTIVATED Secure2u on my MAE app.

You will need to activate the Secure2u on your MAE app. Once activated, you will immediately receive Secure2u notifications through your MAE app to authorise your transactions.

Read on how to activate your Secure2u on the MAE app above.

5

…both the MAE app and the M2U MY app in my phone.

 

You will need to download or switch to the MAE app and activate Secure2u on your MAE app. You can log in to the MAE app using your M2U ID. 

Once activated, you will immediately receive Secure2u notifications through the MAE app to authorise your MAE/M2U transactions. 

Note: There will be an activation period (min. 12 hours) when you activate Secure2u on the MAE app for the first time or on a different device. This helps to prevent unauthorised transactions approvals. You will only be able to use Secure2u on MAE to approve transactions after the activation period. 

6

…performed/initiated a transaction on Maybank2u web.

I have ACTIVATED/REGISTERED Secure2u on my M2U MY app.

You will need to download or switch to the MAE app and activate Secure2u on your MAE app. You can log into the MAE app using your M2U ID. 

Once activated, you will immediately receive Secure2u notifications through the MAE app to authorise your MAE/M2U transactions. 

Note: If you have an urgent transaction to perform or want uninterrupted transaction services, kindly activate your Secure2u on MAE beforehand as there will be an activation period (min. 12 hours) when you activate Secure2u on the MAE app for the first time or on a different device. This helps to prevent unauthorised transactions approvals. You will only be able to use Secure2u on MAE to approve transactions after the activation period. 

7

…installed MAE app in my phone but have REMOVED it.

I have ACTIVATED Secure2u on my MAE app before.

You will need to download the MAE app and activate Secure2u again.

Read on how to activate your Secure2u on the MAE app above.

8

…installed MAE app in my phone but have REMOVED it.

I have NOT ACTIVATED Secure2u on my MAE app before.

You will need to download the MAE app and activate the Secure2u on your MAE app. Once activated, you will immediately receive Secure2u notifications through your MAE app to authorise your transactions.

Note: There will be an activaton period (min. 12 hours) when you activate Secure2u on the MAE app for the first time or on a different device. This helps to prevent unauthorised transaction approvals. You will only be able to use Secure2u on MAE to approve transactions after the activation period.

Read on how to activate your Secure2u on the MAE app above.

9

…neither MAE nor M2U app on my phone (I am a Maybank Debit/Credit card holder).

 

You will need to download the MAE app and activate the Secure2u on your MAE app. Log in using your M2U ID.

Once activated, you will immediately receive Secure2u notifications through your MAE app to authorise your transactions.

Read on how to activate your Secure2u on the MAE app above.

10

…just bought a new device.

I have ACTIVATED Secure2u on MAE app before on my previous device.

Secure2u is only available to one device at a time.

You will need to download the MAE app on your new device and activate the Secure2u on your MAE app.

Once activated, you will immediately receive Secure2u notifications through your MAE app to authorise your transactions.

Read on how to activate your Secure2u on the MAE app above.

11

…activated Secure2u for the MAE app on my phone and the activation period is still in progress. I need to make an urgent transaction. What should I do?

 

The activation period is still required to safeguard and secure your online banking transactions You will need to wait 12 hours or 18 hours (if you activate it from 6pm – 12am). However, payment transfers within your own accounts and your Favourites accounts or QR Code payments are still allowed as it does not require Secure2u.

For urgent assistance, please contact our Customer Care hotline at 1300-88-6688.

12

…received a Secure2u notification but I DID NOT initiate a Secure2u activation. What should I do?

 

Please change your Maybank2u password immediately and contact our Fraud Hotline at 03-58914744 for immediate assistance.

If you suspect that someone has access to your banking username and password, please use the Kill Switch feature on the MAE app to temporarily block access to your Maybank2u account.

To know more about the Kill Switch feature, please click here.

13

…NOT been able to download the MAE app on my device. What should I do?

 

To download the MAE app on your devices, your Operating System (OS) must be updated to the latest version (Android 9 & above, iOS13 & above). The latest OS on your device ensures the latest security enhancements for your MAE app.

14

 

…multiple M2U IDs. Does MAE app allow for multiple IDs?

 

To ensure better security for your banking transactions, the MAE app only allows for one M2U ID login and Secure2u registration per device.
  • I have multiple M2U IDs to access my individual accounts separately.

We encourage you to consolidate all your online banking access into one M2U ID.

Please visit your nearest Maybank/Maybank Islamic branch for us to assist you on the consolidation.
  • I have multiple M2U IDs to access my individual and sole prop account separately.

The MAE App only allows one M2U ID login and Secure2u registration at a time for better security.

Alternatively, you may contact our Customer Care hotline at 1300-88-6688 for further advice or assistance.